AlbHost Service Status - Notice history

Dear Valued Customer,

We are pleased to inform you that the issue with KVM Node 11 has been resolved. The motherboard has been successfully replaced, and the node is now fully operational and online.

We appreciate your patience and understanding during this time. Our team remains committed to ensuring the reliability and performance of your services.

If you have any further questions or concerns, please do not hesitate to contact us at info@albahost.net.

Thank you for choosing AlbaHost.

Kind regards,
AlbaHost Support Team

All services and servers are restored and back online, if anyone is still having issues please do not hesitate to contact us over ticket or e-mail address:

info@albahost.net

We sincerely apologise for the inconvenience caused, and thank you for understanding.

Some of the servers that were affected are again online, we are monitoring and provide with an update to what caused this issues.

We are pleased to inform you that the previously identified disk issue on KVM Node 7 has been resolved. The affected NVMe drive, which suffered corruption, has been successfully replaced with a new disk. Following this replacement, all necessary data has been restored, and the system has been thoroughly tested.

All services hosted on KVM Node 7 are now fully operational and running without issues. We appreciate your patience and understanding during this maintenance period.

If you have any further questions or concerns, please do not hesitate to contact us at info@albahost.net.

KVM Node 7 is now operational! This update was created by an automated monitoring service.

We have identified disk-related issues on KVM Node 7, which serves as one of our hypervisors. The errors indicate potential filesystem corruption and/or hardware degradation on the NVMe drives. These issues are causing input/output failures, impacting the stability and performance of virtual machines hosted on this node.

Current Symptoms:

1. Repeated I/O errors, particularly with reading and writing superblocks on the EXT4 filesystem.

2. System logs indicating "Buffer I/O errors" and lost synchronization during page writes.

3. Possible hardware faults or filesystem inconsistencies on the affected NVMe drives.

We are prioritizing the resolution of this issue to minimize disruptions and ensure the reliability of our infrastructure. Thank you for your patience and understanding. For further assistance, please contact support at info@albahost.net.