AlbHost Service Status - Customer Notification of Service Disruption – Incident details

All systems operational

AlbHost Service Status

Customer Notification of Service Disruption

Resolved
Operational
Started about 2 years agoLasted less than a minute

Affected

Other Notifications

Operational from 1:57 PM to 1:57 PM

Updates
  • Update
    UTC
    Update

    Update: There was a mistake, as our contract partner assumed they were deactivating an inactive cable from a customer who no longer exists. Instead, they took offline a Dark Fiber that has been actively in use for almost 15 years, without informing us beforehand. This means the entire process was neither foreseeable nor avoidable for us. The situation was highly unusual and therefore not immediately apparent.

    Update: Dark Fiber line has restored the main line to operation.

    We apologize for the inconvenience caused.

  • Resolved
    UTC
    Resolved

    Dear Valued Customers,

    We regret to inform you that on July 7, 2024, at 1:10 AM, we experienced an unexpected disruption in our services. The issue was traced to an interruption in the dark fiber connection to our node at Interxion, which occurred due to unannounced maintenance work.

    Please be assured that our team is actively investigating the situation to understand the full details and resolve the issue. In the meantime, we have activated a temporary backup line to restore internet connectivity, ensuring that your service remains active.

    We apologize for any inconvenience this may have caused and appreciate your understanding and patience as we work diligently to restore full service. We will provide further updates as more information becomes available.

    Thank you for your continued support.

    Sincerely,

    AlbaHost.

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